Frequently Asked Questions

What is the lifespan of a custom orthotic?
– Our customs generally last 2-5 years.
What is the typical lifespan of a good running shoe?
– The general rule for a good running shoe is replacing them every 300-500 miles.
How do I know if it is time to replace my running shoe?
– Usually you can see the wear and tear on your shoe on the sole. If one side is wearing down more and if the treading is disappearing, it is most definitely time to replace your shoe.
Will an Orthotic change the type of shoe I usually wear?
-It can. If you are used to getting what is called a stability shoe, then you would not want to add an orthotic to that shoe to wear. Adding extra support to an already supportive shoe, could be too much. Therefore, we suggest bringing in your current shoe and orthotic with you when you are trying to replace one or the other.
What if I don’t like my orthotic?
– We guarantee comfort for your feet with our custom molded orthotics. We can not guarantee to heal or treat any foot problems, but we can guarantee to make your foot more comfortable while wearing your orthotics on a daily basis. We guarantee them by adjusting them anytime you feel necessary, for free! Any and All adjustments made to your orthotics are free for the life of your orthotic. If by chance, you are still not happy and we can not get your at least more comfortable, we will throw them out and start from scratch all over again until we get it right.
What is the cost for an ankle and foot evaluation?
-No charge for evaluations. Our staff is fully trained to be able to look over your foot and ankle alignment at any time. We do take appointments as well. This is a way to let us know you are coming so that we can clear our time for you and give you our best advice on shoes and orthotics.
What makes Ground Up Ahtletics different from other local shoe stores?
-We are more than a specialty shoe retailer. We offer our medically approved and Dr prescribed custom molded orthotics. We received prescriptions in our store daily from local Pedorthists, Physical Therapists, Trainers, School Coaches, etc.